Regulations
1. ENROLMENT
The signed enrolment form is a legal document committing clients to payment of the full amount owed for the course period as booked. In the case of Standard courses, the enrolment is binding until clients terminate their course according to the conditions outlined in paragraph 3.
2. COURSE DURATION
Standard courses are ongoing and, as such, have no end. Unless clients terminate their Standard courses as outlined in paragraph 3 below, they will be automatically invoiced for the following quarter. Quarterly invoices are issued one week prior to the start of a new quarter. Private, Mini-group, Examination, Brush-Up and Intensive courses end after the booked number of lessons is complete. To continue or start new courses, clients must renew their original enrolments.
3. NOTICE
Standard courses can be terminated at the end of a quarter. Written notice of course termination must be received one calendar month before the end of the current quarter.
4. ABSENCES
Is a student absent from class although the student is signed up for the course and no reasons as listed in points 4.1 to 4.3 apply, full payment for the whole course is due within the invoice deadline. The reasons are listed below:
4.1. HOLIDAYS OF MORE THAN TWO WEEKS
Has the office been informed in writing at least one calendar month prior to the beginning of the quarter (or new course start) of a holiday absence lasting more than two weeks (the form can be obtained from the office), lessons after the second week of holiday can be credited in the form of a credit note to be used against future studies at LSI Zurich.
4.2. ILLNESSES OF MORE THAN TWO WEEKS
Has the office been informed in writing with an attached medical certificate, lessons after the second week of illness can be credited in the form of a credit note to be used against future studies at LSI Zurich.
4.3. MILITARY SERVICE OF MORE THAN TWO WEEKS
Has the office been informed in writing at least one month prior to the beginning of the quarter (or new course start) about a military service absence of more than two weeks (the form can be obtained from the office), lessons after the second week of holiday can be credited in the form of a credit note against future studies at LSI Zurich.
Further exceptional reasons for absence may be considered. These have to be communicated in writing to the management. The management’s decision in each case is legally binding. Have the above requirements been fulfilled and a positive decision been made by the management, the client will be charged a CHF 50.- processing fee and a credit note for the remaining number of lessons will be issued. The credit note has to be redeemed within twelve months of issue. If not, the credit note will be deemed invalid.
5. CHANGES TO CONDITIONS AND TIMES
Should the number of participants on any course fall below the minimum of 4 (intensive courses 6) the management reserves the right to invoice clients at the higher rate Private or Mini- group rate or to reduce the class hours. In case of such an event, clients have a right to withdraw from their contract as of that moment. This must be done in writing. The management further reserves the right after prior consultation with clients to change course times and/or dates, reduce class hours or change classes as advertised. The management considers in such an event the interests and perspectives of the clients concerned. Clients in Private, company or Mini- group classes who wish to postpone or cancel a lesson must inform management at least 24 hours prior to the scheduled lesson. The management will meet the client’s request if the effort required is proportional. Requests received later than the above deadline can, for organizational reasons, not be accepted and the lessons are liable to payment. Private or Mini-group lessons cancelled or postponed in accordance with the above deadline must be redeemed within six months of cancellation or postponement.
6. PRICES
All invoices are based on the current price list. An enrolment fee of CHF 75 is added to the first invoice only. Should a client join an ongoing course, costs are calculated pro rata temporis, i.e. only the remaining course period will be invoiced.
All prices exclude course material and/or books. Course material is given to the clients before their first lesson and listed separately on their first invoice. Additional course material, due to class or level change, has to be paid for in cash at the office. Exam fees are invoiced separately.
7. PAYMENT
All course costs have to be paid for within 10 days of the invoice date.
Invoices of more than CHF 1’000 can be paid in two installments (at an extra charge). The first installment is due within 10 days, the second within 40 days of the invoice date. Standard courses are invoiced four times per year during the last month of the current quarter.
Invoices for Mini-groups, examination-, refresher- and intensive courses are invoiced once only for the agreed course period; those for Private and Company courses, depending on the agreement, for 10 or 20 lessons. Trial lessons for one-to-one lessons and Mini- groups have to be paid for.
The cost of intensive courses for clients not residident in Switzerland have to be paid in advance i.e. before course start.